Talk to us

A small team builds LexaDesk. Write to us and you reach a person who works on it — not a ticket queue.

HOW TO REACH US

Write to the address that fits

Every address below is a real mailbox a person reads. There is no form, no ticket number and no queue — you write, we answer.

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Support
Something is broken, a draft looks wrong, or the extension cannot read a conversation. Tell us what you were doing and what you expected instead — screenshots help.
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Billing
Invoices, plan changes, refunds, or a payment that did not land on the right account. Include the email address on the subscription so we can find it.
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Privacy and data requests
A copy of your data, a deletion request, or a question about what we store. Put “privacy” in the subject line and it goes to the right person.
BEFORE YOU WRITE

Most answers are already written

The questions we get most are answered on the FAQ — whether we message buyers on our own (we do not), what the extension reads on your shop pages, where buyer data goes, and what happens when a trial ends. Plan limits and prices are on the pricing page.

WHO WE ARE

A small team, behind one product

LexaDesk is a product of Lumerexa — lumerexa.com.

We are not affiliated with, endorsed by or sponsored by Etsy, Inc. For anything about your Etsy account itself — payments, policy strikes, suspensions — Etsy support is the only place that can help.